Last Updated: [1405/06/09]

Please read the following terms and conditions carefully before placing an order. Placing an order and making a payment constitutes confirmation that these terms have been read and accepted.

1. General Terms

The Vira Pharmed online store is owned by Vira Pharmed Engineering Company and operates in the field of supplying products and equipment related to the company’s areas of activity, including cleanroom equipment and supplies. All activities of the online store are subject to the laws and regulations of the Islamic Republic of Iran.

2. Order Placement

Customers are required to enter their identification information, contact number, address, and postal code accurately when placing an order.

The customer is responsible for the accuracy of the information provided.

An order will be finalized after review and confirmation by the store.

In the event of a system error, incorrect pricing, or product unavailability, the store reserves the right to cancel the order and refund the amount paid by the customer in accordance with the applicable procedures.

3. Product Specifications and Information

Customers are required to review the technical specifications, dimensions, model, intended application, and other product features before making a purchase. If there is any uncertainty, customers should contact the store’s experts before placing the order.

For products manufactured according to the customer’s specific specifications, dimensions, or requirements, the customer is responsible for the accuracy of the information provided.

4. Preparation and Shipping Time

The preparation or production time for each product will be stated on the product page or at the time of placing the order. Due to the nature of certain products, raw material availability, and production conditions, preparation times may be subject to delays.

Shipping costs and methods will be determined based on the type of product, weight, dimensions, and destination and will be communicated at the time of ordering.

Customers are required to inspect the apparent condition of the product and its packaging upon delivery. In the event of any visible damage, the customer must notify the store and the shipping company as soon as possible.

5. Returns and Exchanges

Product returns or exchanges will be handled in accordance with applicable laws and the conditions specified for each product.

In the event of a manufacturing defect or a discrepancy between the delivered product and the order, the customer must notify the store as soon as possible and provide the necessary documentation. Following review by the relevant experts, if the defect or discrepancy is confirmed, the necessary measures will be taken, including correction of the issue, replacement, or other appropriate action.

Products manufactured according to the customer’s specific specifications will be eligible for return or exchange only in cases where a manufacturing defect or discrepancy attributable to the store is confirmed, unless applicable laws provide otherwise.

6. Warranty

The warranty terms and duration for each product, where applicable, will be specified on the product page, invoice, warranty card, or relevant contract.

Damage resulting from improper use, incorrect installation, modification or repair by unauthorized persons, or use outside the specified technical requirements will not be covered by the warranty.

7. Project-Based and Cleanroom Orders

Orders related to the design, construction, installation, and commissioning of cleanrooms or engineering services require separate technical evaluation and contractual arrangements.

In such cases, technical specifications, pricing, schedule, payment terms, warranty, and the obligations of both parties will be determined in accordance with the relevant contract and technical documentation. The terms of the contract shall take precedence over the general information provided by the online store.

8. Payment

Orders must be paid for through the payment methods provided by the store. In the event of a payment gateway error or a situation in which an amount is deducted without a successful order being registered, the transaction will be followed up through the banking network, and the store will cooperate with the customer to the extent possible.

9. Content Ownership

All images, texts, logos, drawings, technical files, designs, and other content available on the store belong to Vira Pharmed or their respective legal owners. Their use, reproduction, or publication without written permission is not permitted.

10. Circumstances Beyond the Company’s Control

In the event of circumstances beyond the company’s control, including natural disasters, war, legal restrictions, widespread internet or transportation disruptions, raw material supply problems, and other similar circumstances, the time required to fulfill obligations may be adjusted according to the prevailing conditions.

11. Contacting the Store

Customers should contact the store only through the official communication channels listed on the Contact Us page. The company shall not be responsible for messages or requests received through unofficial channels.

12. Acceptance of Terms

Placing an order, making a payment, and using the online store constitute confirmation that the above terms and conditions have been read and accepted.

Vira Pharmed Engineering Company